Knowledge hub · HR & employees

AI in HR.What does it deliver?

Answering the same HR questions repeatedly, helping a new colleague get started or guiding a request. AI can take work off your hands. Discover Archie’s seven HR agents and choose a practical first application.

  • Seven agents, with familiar example questions
  • Your knowledge and systems as the foundation
  • Start with one recurring process

4 min read · Practical guide for HR

Archie · HR & employeesThis is where the conversation begins.

Choose an HR question and see how Archie can help.

A question about your policies

What are our work-from-home policies?

The answer from your knowledge base

Archie helps find the applicable policy and makes clear which conditions apply.

The source remains authoritative. HR manages the content and keeps the policies up to date.

Illustrative examples. Possibilities depend on your setup and integrations.

What does AI do in HR?

Less searching.
Know what to do faster.

An employee wants to know which policy applies or how to arrange something. An AI assistant can answer that question using your HR knowledge and help with the next step.

An up-to-date knowledge source is needed to explain a policy. For a personal balance or a request, an integration, the right permissions and a configured process are also needed. HR determines which tasks the assistant may perform and when a colleague takes over.

Archie HR Agents

One familiar face.
Seven HR specialists behind it.

From explaining policies to guiding a request. Choose an agent and discover which recurring work you can tackle with it.

HR Knowledge Agent

The answer starts with your knowledge.

Make policies, collective labour agreement provisions and procedures accessible through a single conversation. Archie helps find the relevant information and shows what an answer is based on.

This is how the conversation starts“How do I apply for parental leave?”

Explain the procedure, show the source and make clear which steps the employee needs to take themselves or together with HR.

Which information and actions are available depends on your knowledge, system access, authorizations and configuration.

From idea to first application

Start with one frequently asked question.

01

Choose the work.

Collect recurring questions from HR. Choose one topic, such as leave or the first day at work. Agree on when an employee has been properly helped.

02

Set up the basics.

Make the right knowledge available. Establish who manages the content, which data the assistant may see and which follow-up steps are permitted.

03

Test it in practice.

Have a small group ask real questions. Check answers, exceptions and handover to HR. Improve what is missing before expanding.

Frequently asked questions

Your questions.
Clearly answered.

About getting started with Archie in HR.

Do we need to deploy all seven agents at once?
No. Start with the agent that fits a recurring question or process. Expand when the knowledge, access and way of working for that application are functioning properly.
Can Archie also be used in Microsoft Teams?
Yes. Employees can ask Archie questions in a one-to-one chat in Microsoft Teams. The answers use the configured knowledge. Personal data and actions require appropriate integrations and permissions.
Do we need to replace our HR system?
That does not have to be the starting point. Your existing system can remain leading. For each application, we assess which information and actions are available through an integration.
Does HR retain control?
You determine the knowledge, permissions and approval routes. Also establish when Archie should refer an employee to an HR colleague, for example in the case of an exception or a personal consideration.
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