Just like messaging a colleague.
“How do I request leave?” or “Where can I find the return procedure?” Send your question to Archie in Teams, simply in your own words.
Archie in Microsoft Teams
Ask Archie.Simply inMicrosoft Teams.
Open the chat with Archie in Microsoft Teams and ask your question, just as you would message a colleague. About leave, a work instruction or a document. Archie helps you using your own knowledge.
- Simply send a message in Teams
- Ask follow-up questions just like in a normal conversation
- An answer with the source included
Once Archie has been set up for you, your team can get started in Teams.
ArchieYour AI assistant
Chat1-on-1Try an example question
Hi Archie, how do I request a day off?
ArchieBased on your Knowledge
Hi! You can find the steps for requesting leave in the employee handbook. I’ve already included the relevant source.
Example source: Employee handbook · Leave
Hey Archie, a customer is waiting for a refund. What should I check first?
ArchieBased on your Knowledge
First, check whether the return has been received. Then check the payment status. The return procedure below explains what you can do next.
Example source: Work instruction · Refund
Archie, what are the key steps in this document?
ArchieWith Chatbot settings
Start by preparing your workspace and getting to know the team. Then review the work instructions and discuss the next steps with your supervisor.
Example file: onboarding.pdf
Interactive illustration of a Teams chat with fictional content.
You’re already in TeamsA message to Archie.
A message to Archie.
And you can get back to work.
You don’t need to phrase your question in a complicated way. Type what you want to know, read the answer and ask follow-up questions if anything is still unclear.
Build on what’s already there.
Use your existing Chatbot or Agent Assist configuration. Personality, instructions and AI model carry over to Teams.
An answer with the source included.
Archie shows relevant knowledge sources alongside the answer. This allows an employee to view the underlying information themselves.
How Archie works in TeamsOpen Teams.
Open Teams.
Ask Archie.
Once Archie is available in your Teams environment, it works for employees like a familiar chat conversation.
Open the chat with Archie in Teams.
You talk to Archie in a personal 1-on-1 chat, within the Teams environment you already use.
Send your question, simply in your own words.
For example, type: “Archie, how does this request work?” The assistant searches your company’s knowledge and provides an answer with relevant sources.
Ask follow-up questions if you still want to know more.
“Can you explain that?” or “What’s the next step?” You stay in the same conversation. For a new topic, you can start a new conversation.
One Archie setup.
Also available in Teams.
PersonalityYour own tone
InstructionsYour own agreements
AI modelYour existing choice
Microsoft TeamsAsk questions · Get answers · View sources
A fit for your organisationFamiliar to your team.
Familiar to your team.
Set up your way.
From the app’s recognisable look and feel to the documents employees work with.
A recognisable assistant.
Adapt the Teams app’s name, icon and colours to your organisation. This gives Archie a recognisable place in your employees’ work environment.
Ask for help with a file.
Allow employees to upload images, PDFs and text files for AI-supported analysis. For example, to ask for an explanation or summarise the key points.
Available when the Teams assistant uses the Chatbot settings.
Through your own environment.
Access to Archie is provided through your organisation’s Microsoft Teams environment. Together, we tailor the setup to the team that will be working with it.
Connected to the Archie platform
Teams conversations provide insights too.
Questions from Teams appear in your reports, Insights and No Answer analysis. This also shows you where employees seek help through this channel and where knowledge is missing.
Conversations in the reports
Include the use of Archie in Teams in the overview of your AI assistant.
Insight into questions and answers
Use Insights to see which questions are being asked and how Archie answers them.
Missing knowledge made visible
Use No Answer analysis to see which questions Archie was unable to answer. This helps you expand the knowledge base in a targeted way.
Good to knowYour questions.
Your questions.
Clearly answered.
From the existing setup to the first question in Teams. This is what you need to know before you get started.
What is Archie in Microsoft Teams?
A way to use Archie directly in Microsoft Teams. Employees ask questions in a 1-to-1 chat and receive answers based on your company knowledge, along with relevant sources.
Do we need to set up a separate AI assistant?
No. Archie in Teams uses your existing Chatbot or Agent Assist configuration, including its personality, instructions and AI model. This extends your existing assistant to Teams.
Is this suitable for HR and customer service teams?
Yes. Think of employees asking questions about HR policies, or customer service representatives looking up a work instruction. The available knowledge and your setup determine which questions Archie can answer.
Can employees upload documents?
Yes, when the Teams assistant uses the Chatbot settings. Employees can then upload images, PDFs and text files for AI-assisted analysis.
Can we adapt the app to our brand identity?
Yes. The name, icon and colours of the Teams app can be adapted to your organisation.
How do we manage access and monitor usage?
Access is managed through your own Microsoft Teams environment. Teams conversations are included in Archie’s reports, Insights and No Answer analysis. Also read how Archie handles security, privacy and AI governance.
What is needed to get started?
A suitable Archie setup, useful knowledge and coordination with the administrator of your Teams environment. In a personal demo, we discuss the application, the intended users and the steps required to make Archie available.
Make it personal
Bring Archie to your team.
Bring a question that employees often ask HR, customer service or a colleague. We’ll show you how to simply ask Archie in Microsoft Teams.
Your practice as the starting point. Together with an Archie expert.