Customer Cases
Testimonials & blogs
Discover successful implementations with our customers here - stories we are proud to look back on.
The story of:
The use of AI within Jumbo's customer service to make knowledge accessible and consistent
Jumbo is constantly looking for ways to improve the customer experience. One of the biggest challenges? Giving employees quick and efficient access to the right information so that customers are helped immediately and consistently.
The story of:
How Xenos uses Archie to improve customer experience with damaged products
Xenos is the most surprising and fun omnichannel retailer for cozy moments at home with a fast-changing and pleasantly priced assortment in food and non-food. They want to provide their customers with a warm and cordial approach and good service, even if something goes wrong with an item. Thus, Xenos remains true to its promise: a pleasantly priced range with a good value for money; the range is accessible and you get value for money.
The story of:
How Simyo's customer service uses Archie to make knowledge clear and consistent
Simyo is a Dutch 100% digital mobile operator, part of KPN, and is known for their excellent customer service. They offer affordable and flexible prepaid and SIM-only subscriptions. Simyo distinguishes itself on three core values in the market: quality, customer satisfaction and simplicity. Here, user-friendly online tools and excellent customer service play the leading role.
Blog 1:
Why we make customer contact a little better every day with Archie - your AI solution for efficient customer service
At VANAD Digital, we combine years of experience in customer contact and technology. It is this mix that makes us unique: we understand the daily challenges of customer contact as well as how technology can help us work smarter, faster and more efficiently. This is how Archie was born-our AI Agent that takes customer contact to the next level. Archie supports your employees and customers through all desired channels, so customers always get the help they need, wherever they are.