From reliable knowledge for employees to automated handling of customer questions. Discover how Jumbo, Xenos and Simyo use Archie in their customer service.
Searching multiple documents or asking a colleague for help takes time. At Jumbo, Archie gives employees immediate access to validated knowledge, work instructions and answers. Feedback helps continuously improve that knowledge.
Through chatbot Xenna, customers report a damaged product and start the process for a refund or replacement. This allows Xenos to help customers outside opening hours while freeing up capacity in the customer service team.
New employees have to manage several tasks at once during customer conversations. Archie gives them direct access to knowledge and work instructions, helping Simyo employees get up to speed faster and reducing the need for support from experienced colleagues.
Results as published in the individual customer cases. The impact varies by organization and depends, among other things, on processes, usage and implementation.
Together with us, discover where knowledge, support or automation can make a difference in your customer service.
Your day-to-day operations are our starting point. Together with an Archie expert.
