AHT
Reduction in handling time
CSAT
Increase CSAT
NPS
Increase NPS
What are the steps of a successful approach?
Step 0
Archie Knowledge
A smart knowledge base for better customer support
Start adding existing knowledge articles to Archie immediately. Continue to continuously add Archie with new articles and work instructions about your organization. Then connect to knowledge resources, data and key business systems.
Step 1
Archie Agent Assist
Your assistant for effective customer interactions
Onboard Archie within your customer service team and let Archie help your customer service team work better, faster and smarter. Through
continuous feedback from your employees, Archie becomes increasingly effective.
Step 2
Archie helps your clients
Let Archie communicate directly with your end customers
Archie's Conversations module transforms customer interactions into smooth, efficient and personalized experiences. This module combines the power of a smart chatbot, insights from the Knowledge module and driving actions through the Action Center. The result? Customers are served faster and better, while your team always remains in control thanks to a seamless human handover.
Step 3
Automate actions
The power of Archie in action
Automate using Archies Action Center to create more time for valuable conversations. Integrate with your favorite business systems and communication channels to provide an exceptional customer experience, serving your customers faster and more efficiently.
Step 4
Valuable insights & continuous improvement
Learn from every conversation
Gain insight into your (automated) conversations - identify where Archie successfully supports your employees and where there are opportunities for improvement.
Let efficiencyand empathy come together
Archie helps your employees and customers across all channels and is the trusted AI agent for your customer service team.
Archie - for efficient processes and happy customers
Jumbo
The use of AI within Jumbo's customer service to make knowledge accessible and consistent
Simyo
