The force behind better service
Archie brings knowledge, agent assist, digital conversations, automation and insights together in one platform. From the right answer to the right action, Archie makes AI practical and creates the best customer experiences.
- My package hasn’t been delivered yet.
Where is it? - Archie KnowsPolicy found Archie ActsStatus retrieved
- Archie Talks
Your package will arrive tomorrow between 10:00 and 12:00. Would you like an SMS when the courier is on the way?
Archie HelpsPrefer a human agent? They receive the summary and a suggested response.
One platform for optimal service.
Archie is the AI platform for customer service from VANAD Digital, part of VANAD Group. Archie brings Knowledge, Agent Assist, Digital Conversations, Automation and Insights together in one platform.
Archie makes business knowledge accessible, supports employees during customer interactions and answers questions via chat and voice. Archie can also perform actions in connected systems and shows where answers, knowledge and processes can be improved.
More about ArchieAHT
Reduction in handling time
ONBOARDING
Faster onboarding
CONSISTENCY
Consistency across all channels
Archie's four skills
Archie's four skills, strengthened by the Insights layer, form a consistent and scalable framework for better service. Knowledge serves as the central foundation: controlled knowledge that powers agents, conversations, actions and insights. This keeps Archie broadly applicable, while every channel and process operates from the same reliable information.
Across all skills, Insights turns knowledge usage, customer conversations, agent actions, workflows and automation flows into actionable insights, enabling organizations to continuously improve the platform's performance as a whole.
Archie Knows
Make knowledge immediately usable
Archie brings together knowledge from across the organization, so teams always have the right information and a structured way of working at their disposal.
Archie Helps
Support agents in real time
Archie Talks
Enable seamless chat and voice conversations
Archie Acts
Automate smart actions within workflows
Bring efficiencyand empathy together
Archie helps employees and customers across all channels, drawing on the same reliable knowledge base.
This makes Archie the AI platform for optimal customer service: centralized knowledge, consistent answers and practical execution.
Archie – for efficient processes and happy customers
Jumbo
The use of AI within Jumbo's customer service to make knowledge accessible and consistent
Xenos
How Xenos uses Archie to improve the customer experience when products are damaged
Simyo
The power of a good knowledge base combined with the Question & Answer module
Let's talk about customer contact!
