Messaging
Archie Messaging
Messaging includes customer interactions through platforms such as WhatsApp, Messenger, Instagram and web chats. Archie integrates these channels into the Conversations module, allowing customers to easily communicate through their preferred platform.
Direct connection
Customers can get in touch quickly and easily.
24/7 availability
The chatbot can answer simple initial questions, while more complex questions are forwarded to a staff member.
Multichannel consistency
Customers receive the same service regardless of the channel chosen.
Efficiency
Employees have an overview of all incoming messages through one dashboard and can easily respond.
Voice
Archie Voice
With voice interactions, Archie supports customer conversations through AI, such as speech recognition, transcription and real-time information delivery. In addition, Archie uses the Action Center to automate actions during and after conversations instantly, such as creating cases or sending confirmations.
Real-time support
Employees have instant access to relevant knowledge from the Knowledge Module, providing faster and more accurate service.
Transcription and summary
Calls are automatically worked out, saving time and ensuring consistent capture.
Action-oriented
The Action Center automatically starts processes, such as processing returns or scheduling appointments, during or immediately after the call.
Personalization
Archie uses customer information and insights to make conversations more relevant and effective.