Archie as an Agent Assist
Step 1
Archie as an Agent Assist: your assistant for effective customer interactions
With Archie Question & Answer, your team gets the support they need during customer conversations. This AI-driven agent assist ensures that employees instantly find the right answers, based on information from Archie's Knowledge module. No wasted time, no noise - just efficient and reliable support at the right time.
Rapid response
Employees get instant access to the most relevant information so they can help faster and better.
No hallucinations
By using retrieval-augmented generation (RAG), answers are always reliable and accurate.
Super fast feedback loop
Built-in COPC quality assurance ensures that information is always current and consistent.
Improved KPIs
With faster and more accurate support, you improve average handling time (AHT) and increase first-time resolution (FTR). This lowers repeat traffic, increases customer satisfaction and optimizes
performance.
Easy use and management
The intuitive interface makes it easy for employees to find answers and for administrators to keep the module up-to-date.
Bi-directional multilingual
Archie automatically supports any language. Employees can answer questions in any language with answers automatically translated - quickly, efficiently and error-free.