For the employee
Understand what you’re looking at.
Find your payslip, recognise the terms used and know where to turn with a personal question. You don’t have to understand the entire administration yourself first.
Salary questions with ArchieA salary question.
A salary question.
A clear answer.
Where can I find my payslip? What does this line mean? Why is my amount different? Archie helps employees find their way with clear explanations and the right next step.
Your salary informationClear explanationsPayroll in control
Payroll Agent · Archie for HR
A payslip sometimes raises more questions than it answers.
AI for salary questions helps employees find salary information and get explanations about their payslip. Archie’s Payroll Agent uses your managed information and, with the appropriate access, can include available personal data in its answer. Does a difference require checking or a correction? Archie then helps bring the question to payroll.
For HR and payroll
More context for a follow-up question.
Make recurring explanations accessible and help employees formulate their question clearly. Payroll can focus on the personal assessment and any necessary correction.
How Archie helps with salary questions
From an unclear line to the right explanation.
Follow Sam as they find a payslip, compare two months and forward a question to payroll.
In conversation with Archie
ArchieAnswer & next step
ExampleSam · EmployeeWhere can I find my payslip for this month?
Archie
According to your instructions, you can find payslips in the employee portal under Salary documents. Select the correct month there. In this example, I can’t see whether the new payslip is already available for you.
Work instruction · Viewing salary documentsSam · EmployeeI can’t see the month listed yet. What now?
Archie
Check the publication information shared by your payroll department. If the payslip is still not there afterwards, contact payroll and mention which month is missing. Without confirmation, I can’t promise a publication date.
Publication information + payroll contact routeWhat happens behind the conversation
Quickly find the right payslip and explanation.
- Use your portal instructionsTell the employee where to find salary documents.
- Make what is unknown visibleAn explanation of where to find it does not mean the personal payslip is already available.
- Provide a focused next stepWhen a document is missing, the employee receives the contact route and the necessary context.
ArchieAnswer & next step
ExampleSam · EmployeeMy salary is different this month. Can you explain what has changed?
Archie
In the two available payslips, I can see that a one-time allowance was listed last month. That line is not included this month. This is a visible difference between the documents.
Permitted payslip data · Compare two monthsSam · EmployeeDoes that explain the entire difference in what I receive?
Archie
I can’t confirm that based on this comparison alone. Payroll needs to check the full calculation and the other items. I can help you forward the question with the months involved and the line that changed.
Full calculation not yet checkedWhat happens behind the conversation
A visible difference is a starting point for the explanation.
- Compare the right documentsUse only available payslips belonging to the employee who has access to them.
- Identify the change foundBe specific about which line differs, without suggesting that a full calculation has been made.
- Have payroll verify the explanationA visible difference in one item is not proof that the entire amount paid is correct.
ArchieAnswer & next step
ExampleSam · EmployeeCan you ask payroll why my amount is different this month?
Archie
I can create a request to check the difference between October and November. I’ll mention that the one-time allowance appears only in October. I won’t send an entire payslip. Would you like me to forward the question this way?
Suggested content · Confirmation requestedSam · EmployeeYes, forward this question to payroll as described.
Archie
The ticketing system has received your question. The status is In progress. Payroll will check the calculation and respond via your agreed contact channel. No correction has been made or payment promised as a result of this.
System confirmation · Question in progressWhat happens behind the conversation
The question in the right place. With useful context.
- Summarize the question clearlyMention the period involved and the item the employee wants an explanation about.
- Have the employee confirmMake clear in advance which information will be forwarded to payroll.
- Report the received statusA registered question is not yet a substantive answer, correction or payment confirmation.
Illustrative conversations with fictional payslips, allowances and questions. Personal explanations require appropriate access and reliable source data. Checks and corrections remain the responsibility of payroll.
What Archie supports with salary questions
Explain where possible. Check where necessary.
Start with frequently asked questions and your explanations of payslips. Add personal context and follow-up requests once the sources, access and working arrangements are ready for them.
01 · Your knowledge
Salary information employees understand.
Make your explanations of payslips, terms used, document locations and contact channels accessible. Archie helps employees find the right information and clarify their follow-up question.
Required: managed salary information, portal instructions and up-to-date contact channels.
Find the right informationExample
Find a payslipEmployee portal
Understand a lineYour explanation
A personal questionContact payroll
Aligned with your process and available information.
02 · Permitted data
An answer that matches the question.
With appropriate access to available data, Archie can connect a question to a specific payslip or period. It identifies what is stated in the source and what still needs to be checked by payroll.
Required: permitted source data, identification and clear limits on the explanation.
Compare two months side by sideExample
OctoberCompensation listed
NovemberCompensation missing
Full calculationPayroll review
Aligned with your process and available information.
03 · Configured workflow
A follow-up question with the right context.
After confirmation, have Archie record a question for payroll. With a suitable integration, the employee can see the available status. Payroll reviews the question and makes any necessary corrections.
Required: supported workflow, agreed data and a response from the ticketing system.
From question to reviewExample
Confirm questionEmployee
Request receivedTicketing system
Check calculationPayroll
Aligned with your process and available information.
What’s needed
Reliable explanations start with your sources.
Define which payroll information Archie may use, who keeps it up to date and when a personal question should be referred to payroll.
ApplicationWhat do you connect?What do you agree on?
01Explanations & working agreements
Your frequently asked payroll questions, explanations of payslips and document instructions.
Appoint a subject-matter owner to keep explanations and published information up to date.
02Personal source data
The available payslip or payroll data through an agreed, supported route.
Determine who may use which information and which questions require a payroll review.
03Follow-up questions & status
The workflow and integration for recording a confirmed question with payroll.
Define what context is included, how payroll responds and which status Archie may report back.
Also in your familiar work environment.
Archie in TeamsLet employees ask their payroll questions in Microsoft Teams. Personal payslips or payroll data additionally require the right identification, access and an agreed processing route.
When things go differently
A personal payroll question deserves a careful answer.
A missing item, an unclear calculation or a question about a correction sometimes requires investigation. Archie helps make the question specific and identifies the available information. Payroll reviews the calculation and determines the next step.
This is how Archie keeps things clear
“This compensation appeared on your payslip last month but not this month. Whether that explains the entire difference needs to be checked by payroll.”
State what the source shows
Refer to the relevant period and item. Do not fill in missing amounts or causes.
Complete the follow-up question
Agree with the employee on what needs to be checked and what information is required for this.
Have payroll confirm the outcome
A correction, payment date or explanation is only reported once the authorized source confirms it.
Start small. Expand with purpose.
Start with the questions that come up every month.
Collect the most frequently asked payroll questions and complete the explanation and contact route. Add personal data and follow-up actions once the required setup is ready.
Complete the basic explanations
Bring together document locations, terms used and standard contact routes. Have payroll review the content.
Test the unclear answer too
Check missing payslips, different periods and questions for which the full calculation is not available.
Improve together with payroll
Review which questions are resolved independently and where further explanation or investigation is still needed. Then expand in a targeted way.
Discuss your payroll questionsOne group of questions. Reliable sources. A clear starting point.
Good to knowYour payroll questions.
Your payroll questions.
Clearly answered.
From general explanations to a personal difference. This is what you need to know about sources, access and the role of payroll.
What does the Payroll Agent do?
The Payroll Agent is Archie’s HR agent for payroll questions. It helps employees find payroll information, explains it based on your managed sources and helps bring personal questions to payroll. Using personal data or forwarding requests requires appropriate access and configuration.
Can Archie explain a payslip?
Archie can explain the terms and pay items used based on your information. With permitted personal data, it can connect that explanation to the available payslip. If data is missing or the full calculation needs to be checked, it refers the employee to payroll.
Can we get started without connecting to the payroll system?
Yes. Archie can help employees using your frequently asked questions, payslip explanations and portal instructions. Retrieving personal payroll data or displaying a current processing status requires additional access, a supported source or connection, and configuration.
Can Archie explain why the amount paid is different?
It can compare available data and identify visible changes. Whether this fully explains the difference depends on the information available. Payroll checks the complete calculation when necessary. Archie does not fill in missing causes.
Does Archie calculate salaries or make corrections?
This application supports the explanation and follow-up of payroll questions. Payroll calculations and any corrections remain part of your payroll process. A conversation with Archie does not, by itself, change a payslip, payroll record or payment.
How does a question reach payroll?
Archie can provide the contact route. With a configured workflow, it can also summarize a question and, after confirmation, forward it to the connected system. It is clear in advance which information is included. Archie only confirms receipt after the system has done so.
Who is allowed to view personal payroll information?
You determine this through your access rights and configuration. Identify the user and limit the available data to what is necessary for the question. Access to Archie in Teams does not automatically mean access to payslips or other employees’ payroll data.
Does Archie replace our payroll department?
No. Archie supports employees in finding and understanding information and asking a focused question. Payroll remains responsible for assessing personal situations, calculations and any corrections according to your process.
From your payroll questions to your ArchieMake payroll questions clear.
Make payroll questions clear.
For employees and HR.
Bring a frequently asked payroll question and your current explanation. Together, we’ll look at how Archie helps employees and when payroll takes over.
