The force behind better service
Archie brings together knowledge, agent assist, digital conversations, and automation in one platform. From the right answer to the right action, Archie makes AI practical and creates the best customer experiences.
AHT
Reduction in handling time
CSAT
Increase
CSAT
NPS
Increase NPS
Archie's Four Skills
The four skills of Archie, strengthened by the Insights layer, provide a consistent and scalable framework for the Archie proposition. They group capabilities in a clear and logical way, while leaving room to continuously add new updates, features, and innovations as the platform evolves.
Running across all skills, Insights turns knowledge usage, customer conversations, agent actions, workflows, and automation flows into actionable clarity, helping organizations continuously improve how the platform performs as a whole.
Archie Knows
Make knowledge instantly usable
Archie brings together knowledge from across your organization, so teams always have the right information and a structured way of working.
Archie Helps
Support agents in real time
Archie Talks
Enable seamless chat and voice conversations
Archie Acts
Automate smart actions across workflows
Let efficiencyand empathy come together
Archie helps your employees and customers across all channels and is the trusted AI agent for your customer service team.
Archie - for efficient processes and happy customers
Jumbo
The use of AI within Jumbo's customer service to make knowledge accessible and consistent
Simyo
