Why we make customer contact a little better every day with Archie - your AI solution for efficient customer service The challenge in customer service: too many questions, not enough time Customers expect fast and personalized service, but the reality is often different. The number of customer inquiries is growing, while teams struggle with time constraints and high...
Simyo
How Simyo’s Customer Service Team Uses Archie to Make Knowledge Clear and Consistent RESULTS AT SIMYO AVAILABILITY Access to support via Archie 0/7 TRAINING TIME Shorter training time for new employees 0% BURDEN ON EXPERTS Less burden on experienced colleagues during training 0% Simyo is a Dutch, 100% digital mobile provider, part of KPN,...
Xenos
How Xenos Uses a Chatbot to Improve the Customer Experience with Damaged Products Meet Xenna RESULTS AT XENOS CUSTOMER CONTACT Start with the Xenna chatbot 0% AUTOMATION Automated via the damaged-products workflow 0% CAPACITY Fewer hours for the customer contact team 0% Xenos is the most surprising and fun omnichannel retailer for cozy moments at home...
Jumbo
How Jumbo’s Customer Service Team Uses AI to Make Knowledge Accessible and Consistent RESULTS AT JUMBO AHT Reduction in handling time 0% ONBOARDING Faster onboarding 0% CONSISTENCY Consistency across all channels 0% Jumbo is one of the largest and most forward-thinking supermarket chains in the Netherlands. With a strong focus on customer service and innovation, it seeks...