The force behind better service
Archie brings together knowledge, agent assist, digital conversations, and automation in one platform. From the right answer to the right action, Archie makes AI practical and creates the best customer experiences.
AHT
Reduction in handling time
ONBOARDING
Faster onboarding
CONSISTENCY
Consistency across all channels
Archie's Four Skills
Archie’s four skills, enhanced by the Insights layer, form a consistent and scalable framework for better service. Knowledge serves as the central foundation: curated knowledge that fuels agents, conversations, actions, and insights. This ensures that Archie remains highly versatile, while every channel and every process operates based on the same reliable information.
Running across all skills, Insights turns knowledge usage, customer conversations, agent actions, workflows, and automation flows into actionable clarity, helping organizations continuously improve how the platform performs as a whole.
Archie Knows
Make knowledge instantly usable
Archie brings together knowledge from across your organization, so teams always have the right information and a structured way of working.
Archie Helps
Support agents in real time
Archie Talks
Enable seamless chat and voice conversations
Archie Acts
Automate smart actions across workflows
Let efficiencyand empathy come together
Archie assists employees and customers across all channels, drawing on the same reliable knowledge base.
This makes Archie the AI platform for optimal customer service: centralized in knowledge, consistent in responses, and practical in execution.
Archie - for efficient processes and happy customers
Jumbo
The use of AI within Jumbo's customer service to make knowledge accessible and consistent
Simyo
